F.A.Q.

CARGO AND DELIVERY

• When will my order be delivered?

Your orders are delivered to cargo in the following 1-3 business days. After your order is delivered to the cargo, it reaches you within 1-3 working days on average.

• Which courier company will my order be sent with?

Your orders are sent with Yurtiçi Cargo, which improves the service quality with the innovations it brings to the sector.

• How do I track my order?

When your order is delivered to the cargo, your cargo tracking number is sent to your e-mail address.

• How much is the shipping fee?

The shipping fee is calculated at the payment stage.

• When will the products I buy be delivered?

Your packages are delivered by Yurtiçi Cargo to the delivery address you specified during working hours (09.00 - 18.00 on weekdays, 09.00 - 12.00 on Saturdays).

• Can I change the shipping address of my order?

You can send an e-mail to info@umbclub.com to change the delivery address of your order that has not yet been delivered to cargo.

• Can I change the address when my order is shipped?

Delivery time changes when address changes are made for products delivered to cargo. When you want to change your address, you can contact Yurtiçi Kargo and request an update about your address. The estimated delivery time is 2 business days depending on the location of your package.

• I was not at my address when my order arrived, what should I do?

If you are not at your delivery address, Yurtiçi Kargo will visit your address again the next day. You will be informed by phone on the first delivery attempt. You can get the product from Kargi branch. If you cannot be reached after 3 visits, your package will be returned to us.

• Do you deliver abroad?

Yes, we ship worldwide.

RETURN AND EXCHANGE

• What should I do when I want to exchange or return?

You can return the product you purchased without question within 14 days, provided that it complies with the return conditions.* For a return, you must first contact us at info@umbiclub.com.

It will be sufficient to send the product/products you want to return, together with the invoice, to our address via Cargo that will be shared with you. When your return reaches our warehouse and is checked for compliance with the return conditions, we will process the refund and inform you via e-mail.

• Which address will I send my package to for returns and exchanges?

When you contact us for a return, the shipping address will be shared with you separately.

• Which products cannot be returned or exchanged?

Returns and exchanges cannot be made in cases where there are any scratches, scribbles, stains, signs of wearing or use, or modifications that will prevent the product from being resold. product; You must send it complete with all parts, accessories and product packaging. In addition, unfortunately, we cannot return or exchange products that are custom made for you.

• Do you cover the shipping fee for returns and exchanges?

Shipping fee is covered by you in exchange and return transactions

• How to refund installment payments?

In your refund transactions, the entire amount is returned to your bank via Iyzico. If you have made your payment in installments, your refund will be reflected on your card every month as a plus balance equal to the installment amounts. The reflection of the refund on your credit card in installments every month is entirely related to the processes and practices of the banks, and you can get detailed information about the subject from your bank.

• When will the payment be reflected in my account when I return it?

The compliance of the returned products with the return conditions is checked. Within 7 working days after we receive the product and its approval is given, you will be notified by e-mail with the total amount refunded.

• Wrong or damaged product was sent, what should I do?

First of all, we apologize for the inconvenience. We will be happy to assist you if you contact our customer service on the subject.

PRODUCTS

• What is the material of the products, does it darken?

Except the symbols on our site, all of our products are gold or lapping plated on steel. All products have a risk of tarnishing depending on use.

For the longevity of your UMBI, we recommend that you avoid contact with substances such as creams, perfumes, alcohol, bleach.

• Which phone models do you produce cases for?

Although it depends on the case, you can review the UMBI cases for all iPhone 6 and above, and selected Android models.

• Who designs UMBIs?

The design process, which starts with the founding partners, is concluded by industrial design experts.

• My UMBI is damaged, can you fix it?

Yes, we have the possibility of repair except the phone case. Please contact us at info@umbclub.com. You can have the product repaired free of charge for two years.

• Is a product that appears to be sold out again for sale?

Our products that are out of stock are added to the stocks periodically. By using the 'Notify When Available' feature, you can be the first to be notified as soon as the stock of the product arrives.

You can get detailed information about the products you want to buy by writing to @umbiclub instagram address.

PAYMENT

• How can I make the payment?

You can pay with all credit cards on Umbiclub.com. There are no cash on delivery or bank transfer options yet.

• Can I shop in installments?

We have installment or cash payment options in line with the agreements made with banks for all your purchases.

• Is it safe to shop with a credit card?

In order to keep your security at the highest level, your credit card information is not kept in our system in any way. We use SSL (Secure Socket Layers) technology to ensure the security and privacy of your shopping pleasure.Thus, the data you send on the internet is encrypted and protected

• Is VAT included in the price of the products I buy?

All of our products are offered for sale including VAT.

• I am getting an error about payment, what should I do?

Please contact us via info@umbiclub.com e-mail and report the problem in detail. Let's solve the problem as soon as possible.

COLLABORATION

• I want to cooperate with you, what should I do?

You can send us your request via collab@umbiclub.com email. We answer all incoming emails.

.